Technical

If you experience any technical difficulties when using School Improvement with ICT, please call technical support on 01223 224949 or 01223 350555. Technical support is available to licensed users during normal working hours. Please be sure to note down as much information as possible about your system, what you were attempting to do, and how it was failing, as this information can help to find a solution more quickly.

You can also contact us via schoolimprovement@pearson.co.uk

Optimal performance

To get the most out of School Improvement with ICT, a modern Web browser (such as Microsoft Internet Explorer 5 or Netscape 6 or later) is recommended.

Using digital files

Following a link to a digital file may open the file within the browser window. To save a file (for example, an RTF file) so that it can be opened in the relevant software and edited, right-click on the link and select Save Target As....

To make PDFs appear in a new window, you could open Adobe Acrobat Reader, select Edit>Preferences, and then untick Display PDF in Browser.

If your computer does not already have Adobe Acrobat Reader installed, look in the installers folder for the appropriate installer for your operating system.

Video files need Microsoft Windows Media Player version 6.4 or above to run. If you do not have Windows Media Player installed, download the latest version from www.microsoft.com/windows/windowsmedia/players.aspx.

Network installation

The School Improvement with ICT modules can be accessed over a network. No installation is necessary; just copy the schoolimprovement folder from the CD to a suitable shared location.

To combine the three discs, copy the entire schoolimprovement folder from Disc One as above. Then replace the module3 and module4 folders with those from Disc Two. Similarly, replace the module5 and module6 folders with those from Disc Three.

To make accessing the resource easy, you could create a shortcut on each networked machine pointing to the file index.html on the server.