• Where is the prompt text?
• A printed section is numbered wrongly

If the answer to your problem is not listed here, you can contact our technical support team.

Where is the prompt text?

When you first create a handbook, either with structure and prompts or with structure and text, then you should see a list of the major sections of the handbook. Clicking on one of these will show the text of the title of that section. Click the plus sign next to the name of the section in the box at top left to see a list of its subsections. Click the name of a subsection to see the text of that subsection.

If you selected New handbook with structure and sample text when creating a handbook, then the text will contain both the prompts and the sample text, the prompts being shown in italics. If you selected New handbook with structure and prompts, then you will see the prompts in italics: to retrieve the accompanying sample text, select Retrieve sample text for section from the Edit menu. If you selected Empty handbook when creating a handbook, then your handbook will have neither sections, prompts, nor sample text.

A printed section is numbered wrongly

In some versions of the software, printing using 'print current section' can give incorrect section numbers. Please contact Pearson Publishing for information about upgrades.